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STOP THE RUDE!

Rudeness is so prevalent today that we somehow have become impervious to it. Either because we do not know how to react to such occurrences, are afraid to do so fearful of violent repercussions or have become accustomed to behaving aggressively when interacting with others.  

Worst, bullying at schools in person or through social media in the internet with disastrous results are frequent news items. 

Good manners are becoming obsolete and they are being somewhat associated with weakness to the point that being cordial and non-aggressive are not desired traits in today’s society. The popular tone of communication is loud, pushy and disrespectful with the threat of anger lurking on the surface.

Let us all join in, children and adult alike to “STOP THE RUDE!” and create a positive attitude in our daily living. Let us handle our disagreements with civility.

HOW TO PARTICIPATE IN THE CAMPAIGN

* Buy the booklet, read it and prepare to motivate others.  
* Place a copy in the magazine rack of a professional, medical or business office waiting room. 
* Discuss it with family, friends or co-workers.
* Use it as a basic guideline to instruct a class. 
* Set the poem to music or write a new one and perform your creation in public.
* Create a unique poster and place it strategically where it would be visible to many.
* Make a reference in your blog or TV program or write a magazine or newspaper column.
* Add our website link to your facebook page and internet sites.




  • Helpful Links addressing bullying prevention


PUBLICATIONS

STOP THE RUDE!


At home, at work, in the street

JOIN THE CAMPAIGN!

And

CUSTOMER SERVICE HANDBOOK

FOR EMPLOYERS, MANAGERS, SUPERVISORS, BUSINESS OWNERS AND TEACHERS

A response to the customer service crisis in America and a complementary guide to the Stop the Rude! Campaign

© 2012 Gloria Cobo

All rights reserved. No part of these publications may be reproduced, stored in a retrieval system, or transmitted in any way or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the copyright holder.




EXCERPTS

“Rudeness is so prevalent today that we somehow have become impervious to it. Either because we do not know how to react to such occurrences, are afraid to do so fearful of violent repercussions or have become accustomed to behaving aggressively when interacting with others. A common response after experiencing a rude encounter is a roll of the eyes or shrugging of the shoulders, which denote feelings of disappointment or disbelief. The sense of powerlessness shows clearly on the victim’s face and they go about their business somewhat flustered and temporarily disoriented. On the other hand, we all have been witness to loud exchanges where individuals yell menacingly at each other faces with no positive results. Worst, bullying at schools in person or through social media in the internet with disastrous results are frequent news items.

Good manners are becoming obsolete and they are being somewhat associated with weakness to the point that being cordial and non-aggressive are not desired traits in today’s society. The popular tone of communication is loud, pushy and disrespectful with the threat of anger lurking on the surface. Is the solution to this trend to become warriors on the defensive and ready to attack at the least provocation? Can we tone down, refine and polish the way we react without becoming spineless human beings? Can we appear assertive and confident without being labeled a bore or coming across as vulnerable because we are not ferocious or explosive enough? We should be able to be firm and self-reliant individuals without losing control. It is time to re-educate ourselves and to pass on a more courteous way of dealing with each other to the next generations. “STOP THE RUDE,” do not cross the line when you communicate. Express yourself strongly, firmly or ardently without becoming extreme, violent or rabid.

It is highly possible that we have been either recipients or givers of unkind words or actions at some point in our life and we may have been victims of poor customer service and rude and selfish behavior from strangers, peers or relatives. We are indeed familiar with the feelings those encounters elicit, which range from the mild discomfort to having an entire day ruined. What will it take to shift this tendency to act uncivil? A concerted effort seems to be the solution. We all need to participate in the reversal of this trend that so negatively affects our daily living.”

…“Whether a culprit or a victim participate in the “Stop the Rude” crusade and help disseminate it.  

Realize that there is a problem in the way social interactions are conducted today and change your attitude and behavior or help others reverse the negative trend. Read the guide and recommend it to friends and colleagues. Be creative in your efforts to spread a non- aggressive more civil way of socializing to those around you. The following suggestions are effective tools to help you become an instrument of change.  

Beware, however, of deceitful polite behavior exhibited to ingratiate a future victim of verbal, physical or sexual abuse. As a society, we should monitor this predatory behavior to protect adults and especially children from any harm. We must also speak up and intervene appropriately, when we suspect any abuse is taking place. Keeping silent and ignoring injurious behavior makes us the accomplices of undesirable malefactors. Children should learn that danger might be associated with “nice” approaches à la Big Bad Wolf in Little Red Riding Hood and worse. Instruct them to understand the difference between polite reciprocity and deceitful enticing that will lead to harm. All children must learn that bullying or sexual abuse often starts under the guise of friendly approaches and that they must report such incidents and seek help immediately.”

...“HOW TO PARTICIPATE IN THE CAMPAIGN

* Buy the booklet, read it and prepare to motivate others. 
* Place a copy in the magazine rack of a professional, medical or business office waiting room.
* Discuss it with family, friends or co-workers.
* Use it as a basic guideline to instruct a class.
* Set the poem to music or write a new one and perform your creation in public.
* Create a unique poster and place it strategically where it would be visible to many.
* Make a reference in your blog or TV program or write a magazine or newspaper column.
* Add our website link to your facebook page or internet sites.

Our quality of life can be improved by changing negative expressions in the way we act as we go about our mundane activities, regardless of frame of mind. Personal challenges should not permeate our interaction with others with acrimony or harsh reactions. Keep in mind the way behaviors such as the ones listed above make you feel and how they affect those who are around us. Become a role model at home, at work and in the street.”

…“NEGATIVE CONSEQUENCES OF RUDE BEHAVIOR

Reflect upon some of the aftereffects of rude behavior, which may range from mere annoyance or physical and mental discomfort to more serious health problems and, of course, the possibility of pugnacious backlash, which may become violent and hurtful.

…Bullying can induce depression and debilitating physical symptoms, which affect day to day functioning and which could lead to thoughts and actions with irreversible consequences.”

…”COMING TOGETHER

Let us all join in, children and adult alike to “STOP THE RUDE!” and create a positive attitude in our daily living. Let us handle our disagreements with civility. Express your point of view with a non-hostile attitude, rather than bestowing vitriolic and ungracious speech and manner towards others. A non-adversarial stance facilitates the discussion of opposing views or misunderstandings and it may well lead to a resolution or at least comprehension of the debate.”

…” Customer service has deteriorated to the point that having to deal with service providers in any kind of setting is frustrating and ineffective. Even, or I should say especially so, in medical provider settings, where you would expect a modicum of compassion, graciousness and attentiveness and where patients are treated shoddily and are made to wait inconsiderately. Their needs are ignored and dismissed callously.

Whether you are dealing with people in person, the telephone or the internet accessibility is denied and you have to conjure all your creative powers and infinite patience to communicate your needs, to be heard and to find the answer or service you require.

A re-education of customer service skills must take place in all areas of business, colleges and schools to improve the relationship between service provider and customer. Private and public offices need to change the negative attitudes of the present day toward those they serve beginning with the high ranking officers to those who perform technical, clerical and service tasks. There are a myriad of customer service publications and manuals available; however, it appears that they are not being used as training tools. My intention when writing this guide was to illustrate what is wrong with the business-client interaction in today’s society and to present some basic principles with a fresh look to improve this vital service.”

 …”RESPONSIBILITY

Responsibility is defined, for one, as having the moral, legal, or mental accountability for actions performed. Who is accountable for the performance of businesses as a whole: the owner, the chief executive officer, the managers or supervisors, the technical support, the employees down the line? All individuals participating in the performance required to run the operation, be it large or small, are liable.

Creating a mission statement or setting up a business for profit and assigning duties to different parties according to the enterprise does not end the responsibility of those listed at the top of the company chart.”

…” The same responsibility must be shared by lower ranked officers or employees with the additional burden of having to question any unethical practices being handed down, which will impact their standards of conduct and which will affect the customers adversely and unfairly.”


© 2012 Gloria Cobo

All rights reserved. No part of these publications may be reproduced, stored in a retrieval system, or transmitted in any way or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the copyright holder.




POEM


PARTIAL TEXT...

STOP THE RUDE!
 (A poem/lyrics to encourage people of all ages to stop rudeness, mistreatment of others or bullying at home, in classrooms, the workplace and the street)


…” Listen, pause
Be sensible, be kind
Don’t push, don’t crowd
Give me some space
We all can share

Angry, tired?
Breath in, breath out
Do not lash out
Control your temper
Don’t be a bully
Don’t hurt the innocent
Me, you
It will come around”

© 2012 Gloria Cobo

All rights reserved. No part of these publications may be reproduced, stored in a retrieval system, or transmitted in any way or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of the copyright holder.



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                              "Kindness is a language which the deaf can hear and the blind can see."   - Mark Twain
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     BIENVENIDO

     UNETE A LA CAMPANA                  

                                       NO MAS DESCORTESIA!






                                                                                                                                                DIRECCION DE CORREO ELECTRONICO:  rudenot11@gmail.com


La descortesia es tan comun hoy en dia que la pasamos por desapercibida o la toleramos sin reaccionar. Ya sea porque no sabemos como contestar, tenemos miedo de una represalia violenta si decimos algo o nos hemos acostumbrado a portarnos groseramente en nuestros encuentros diarios con otras personas. Una reaccion muy frecuente a un encuentro descortes es poner los ojos en blanco o levantar los hombros reflejando asi nuestros sentimientos de desilusion o incredulidad. La victima luce aturdida y confusa y eventualmente sigue su camino sintiendose desorientada, Sin duda alguna todos hemos sido tambien testigos de peleas verbales donde individuos se gritan cara a cara con expresiones amenazantes sin ninguna solucion positiva al final. Y los resultados mas desastrosos son los casos de abuso o intimidacion que tienen lugar en los institutos de ensenanza en persona o por los medios sociales en el internet y que aparacen con frecuencia en los periodicos.  

Parece que los buenos modales son ahora anticuados y mas vale se les asocia con debilidad de caracter de tal manera que el ser cortes y el no lucir enfrentado o violento no son atributos deseables en la sociedad de hoy. La forma mas popular de comunicacion es en alta voz, agresiva y descortes con tonalidades de enfado o indignacion. Es possible que la solucion a estas tendencias sea el convertirnos en guerreros a la defensa listos para el ataque a la menor instigacion? Es possible suavizar y refinar la manera como reaccionamos sin convertirnos en peleles? Podemos demostrar que tenemos caracter y somos asertivos sin que se nos llame aburridos o debiles porque no somos polemicos o violentos? Tiene que haber una manera de demostrar caracter y fuerza de conviccion sin perder el control. Llego el momento de reeducarnos para que podamos pasar una forma de comunicacion social mas cortes y civilizada a las generaciones futuras. “No mas descortesia,” comuniquese con firmeza o ardor sin transformarse en un individuo grosero, furioso o violento. 

COMO PARTICIPAR EN LA CAMPANA

*Compra la guia, leela y preparate para animar a otros a participar.  
*Coloca una copia en el estante o mesita del salon de espera de oficinas profesionales o consultorios medicos.
*Analizala con tu familia, amigos o colegas.
*Usala como pauta basica para ensenar una clase. 
*Compone el poema como una cancion o crea una tu mismo y presentala en publico.
*Dibuja un afiche original y colocalo estrategicamente donde sea visible al publico.
*Menciona la campana en tu diario de internet/blog, tu programa en la Tele o escribe un articulo para una revista o la 
  prensa.
*Coloca nuestra direccion de internet www.stoptherudecampaign.com en Facebook o en tus paginas de internet.


TEXTOS

NO MAS DESCORTESIA!

En la casa, en el trabajo, en la calle

UNETE A LA CAMPANA!

Y

MANUAL PARA COMO TRATAR AL CLIENTE

PARA DUENOS DE NEGOCIOS, ADMINISTRADORES, SUPERVISORES Y EDUCADORES

  Un manual para remediar el mal trato al cliente y complemento a la guia para terminar con la descortesia en general


© 2012 Gloria Cobo
www.stoptherudecampaign.com

Todos los derechos reservados. Ninguna parte de estas publicaciones puede ser reproducida, archivada en ningun sistema, o transmitida por medios electronicos, mecanicos, de fotocopia, de grabacion o de ninguna otra manera, sin el permiso escrito previo del dueno de los derechos de autor.


FRAGMENTOS 

…” Los administradores de las instituciones de ensenanza deben establecer, publicar y distribuir a los educadores, padres y estudiantes las reglas de conducta acceptable, incluyendo clausulas contra la intimidacion que detallan las consecuencias para aquellos que no las cumplan. Los padres y los alumnos deben participar en discusiones de grupo con los administradores y los educadores para aclarar el significado de las reglas establecidas, discutir que comportamientos son aceptables y cuales acciones seran merecedoras de castigo o expulsion. Todos los miembros deben entender las reglas que se han establecido y el hecho de que el cumplimiento de ellas es obligatorio y que los castigos por infraccion seran ejecutados. Deben sostenerse reuniones de grupos pequenos con frecuencia, en vez de asambleas numerosas, para asegurarse de que las expectativas estan siendo observadas y para discutir los codigos de conducta mas a fondo. Una asamblea general al principio del ano escolar es necesaria, pero grupos de discusion pequenos durante el resto del ano serian mas efectivos y evitarian la confusion y la indisciplina de los participantes lo que afectaria negativamente el proceso de discusion. La prevencion de eventos negativos debe ser la meta fijada en vez de tratar de reparar acciones de consequencias irreversibles cuando ya es muy tarde.  

En el trabajo:

Se deben establecer tambien medidas de prevencion en el mundo de los negocios, donde las oficinas de recursos para el personal son responsables de mantener las regulaciones y normas de cada empresa. No es suficiente la sola distribucion de manuales a los supervisors y empleados. Se deben sostener discusiones y se debe vigilar el cumplimiento de las reglas establecidas en una manera sistematica y rutinaria. El comportamiento descortes o el abuso contra los supervisors, colegas o clientes no deben ser tolerados en ninguna empresa…”

…” CONSEQUENCIAS NEGATIVAS DEL COMPORTAMIENTO DESCORTES

Reflexiona sobre los efectos del comportamiento descortes que van de una molestia casual o un malestar fisico o mental a problemas de salud mas serios y, por supuesto, a un posible altercado que puede ser violento y funesto.

…” Para algunas personas, la angustia producida por un altercado inesperado puede ser la causa de un empeoramiento de su condicion de alta presion de la sangre o problemas del corazon lo que puede suscitar un episodio de salud grave.  

La intimidacion puede causar depresion y sintomas fisicos debilitantes que afectan el diario vivir y que pueden conducir a pensamientos y comportamientos negativos de consecuencias irrevocables…”

ASPECTOS POSITIVOS DE LA ERRADICACION DE LA DESCORTESIA

La disminucion de la tension innecesaria producida por los encuentros agitados. 

Se nos hace mas facil comunicarnos cuando es necesario sin intranquilidad o timidez. 

El oportuno desenlace positivo de nuestros conflictos de una manera agradable.

El sentimiento de temor que experimentamos cuando nos tenemos que relacionar con otros es reemplazado por una buena disposicion y una forma de ser mas receptiva. 

La amenaza y el miedo de que nuestra salud fisica y bienestar personal seran perjudicados cuando nos relacionamos con otros son eliminados…”

…”UNAMONOS

Ninos y adultos, unamonos para batallar por la campana de “No Mas Descortesia”! para poder establecer una actitud positiva en nuestro diario vivir. Resolvamos nuestros conflictos civilizadamente. Expresemos nuestra opinion con amabilidad en vez de tratar a otros con lenguaje caustico y grosero. Una actitud amistosa permite el debate de ideas o la discusion de malentendidos y puede conducir a la solucion, o por lo menos, a un entendimiento de la controversia…”


…”RESPONSABILIDAD

El hecho de ser responsable significa que tenemos la obligación moral, legal o mental de responder por nuestros actos o errores. Quien es responsable por el desempeno de las empresas publicas o privadas: el dueno, el director ejecutivo, los directores o gerentes, el soporte tecnico o los empleados en general? Todos los individuos que participan en las operaciones del negocio, ya sea este pequeno o de gran escala, son responsables.

La creacion de una mision de empresa o la organizacion de un negocio privado o uno sin fines de lucro con su debida asignacion de obligaciones a los diferentes empleados no significa que la responsabilidad de aquellos que encabezan el organigrama ha terminado.  

…” Los empleados que se reportan directamente al director ejecutivo o los empleados de menos rango comparten la misma responsabilidad con la obligacion adicional de tener que analizar cualquier procedimiento deshonesto que se les ha pedido ejecutar y que herira su etica personal y profesional y que afectara a los clientes injusta y negativamente…”

POEM

PARTIAL TEXT…

Enojado, cansado?
Respira y exhala
No te insolentes
Controla tu caracter
No seas un abusador
No hieras a los inocentes
A mi, a ti
Ya nos llegara el turno

NO MAS DESCORTESIA!
Propaga la gentileza
Juega bien, no seas tramposo
Disfruta
Hagamoslo de nuevo

Pide permiso, da las gracias
Ofrece tu mano
Baja el volumen
Sonrie, no frunzas el seno
Adelante, haz mi dia feliz 


© 2012 Gloria Cobo

Todos los derechos reservados. Ninguna parte de esta publicacion puede ser reproducida, archivada en ningun sistema, o transmitida por medios electronicos, mecanicos, de fotocopia, de grabacion o de ninguna otra manera, sin el permiso escrito previo del dueno de los derechos de autor.




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